FAQ
Q. WHAT IS THE NAME KüDD:KRIG HOME ALL ABOUT AND HOW DO YOU PRONOUNCE IT??
A. Kuddkrig is Swedish for "pillow fight", and is based on our beginnings as a pillow focused design studio with a playful approach. We have since expanded into various home categories, hence the addition of "HOME". Kudd krig is pronounced "KOOD KREEG".
Q. WHERE CAN I SEE YOUR WORK IN PERSON?
A. Unfortunately we do not currently have a Showroom that is open to visitors. If you would like to see more of our work in real spaces, many can be seen on our Instagram page @kuddkrighome
Q. WHEN WILL MY ORDER SHIP?
A. Our order processing time is 3-5 business days. All in stock items will ship within 3-5 business days. You will be provided with tracking information on the day of shipment (within 3-5 business days from date of purchase).
Q. HOW DO I KNOW IF SOMETHING IS IN STOCK AND READY TO SHIP?
A1. All textiles (pillows and tapestries) that do not show as "Sold Out" are available and ready to ship. Our processing time for in-stock items is 3-5 business days from the date of purchase and tracking information is provided by email on the day of shipment.
*For example, if you purchase a pillow and a tapestry on a Monday, you will receive an email with tracking information on or before Friday of that same week.
A2. All paintings that do not show as "Sold Out" are available and ready to ship. Oversized artwork must be shipped by freight and is specified within the item's listing. Our processing time for all artwork not specified as freight is 3-5 business days from date of purchase and tracking information is provided by email at the time of shipment. For oversized artwork, your piece will be picked up and on it's way to you within 10 business days of the date of purchase. You will be contacted by email to schedule curbside delivery.
A3. All hard goods, which includes furniture and hanging hardware, is made to order. We do not have stock on hand for these items, and therefore they are not ready to ship. These items have specified lead times (the amount of time needed to make the item) stated within the item's listing. Our processing time is additional to the stated lead time.
Q. WHEN DO MADE TO ORDER ITEMS SHIP?
A. Made to order items have specified lead times which are stated within the item's listing. Processing times are additional to the stated lead time. Lead times are the amount of time needed to make the item(s), and the processing time is the amount of time needed to properly package and deliver your item(s) to our carrier.
*For example, if the item purchased has a stated lead time of 2-4 weeks, this item will ship on or before 4 weeks plus 3-5 business days and you will receive an email with tracking information at that time.
Q. WHAT IF MY ORDER HAS BOTH IN STOCK AND MADE TO ORDER ITEMS?
A. Orders containing both in stock and made to order items will ship separately. All in stock items will ship within 3-5 business days, and you will receive an email with the tracking information for your package on the date of shipment. When your made to order item is complete, you will receive another email with tracking information for this package 3-5 business days after the specified lead time.
Q. WHAT IF I WANT TO RECEIVE AN ITEM SOONER THAN THE STATED LEAD TIME?
A. We do accept rush orders upon request and with a fee, depending on our current order capacity. To request a rush order on a made to order item, please email us at inquiries@kuddkrighome.com prior to placing your order. We will accommodate to the best of our ability.
Q. WHAT IS YOUR RETURN POLICY?
A. Final Sale. As a small handmade design studio focused on small batch, one of a kind and made to order pieces we are unable to accommodate returns. Upon approval and only for one of a kind items, we do accept exchanges within 10 business days of when you received your order, only with original packaging and in it's original condition, for item(s) equal to or greater in value to the item being exchanged. The customer pays for return shipping as well as the cost of shipping the replacement. Made to order items are not eligible for return or exchange-no exceptions.
Q. DO YOU ACCEPT CUSTOMIZATIONS FOR FURNITURE ITEMS?
A. Yes! For our existing furniture designs, we are happy to discuss customized specifications to fit your project. Please email us at inquiries@kuddkrighome.com with name of the piece(s) along with the requested specifications.
Q. DO YOU ACCEPT ARTWORK COMMISSIONS?
A. Yes! We are currently accepting commission requests for both our Ett Tapestry Series and Immersion Painting Series (48"+). Please email us at inquiries@kuddkrighome.com with a general outline of your request- specifically the desired dimensions, a reference piece of our work and color palette. Color matching is available, as well as sizes up to 10ft in either direction.
Q. DO YOU HAVE A TRADE PROGRAM FOR DESIGNERS?
A. Yes! For professional designers, we offer a discount across all categories of our work. Customized hard goods and commissioned artwork is not eligible for Trade discounts, unless ordered in quantities of 20+ pieces per design/size/colorway. Please email us at inquiries@kuddkrighome.com to apply
Q. WHAT IF I AM UNSURE OF AN ITEM AND WOULD LIKE ADDITIONAL INFORMATION BEFORE PLACING AN ORDER?
A. Please feel free to reach out with any and all questions! We are happy to assist however possible and generally reply within 48 hours of inquiry. Some inquiries require gathering information from multiple team members, so please be patient if it takes us a bit more time to get back to you. Our email is inquiries@kuddkrighome.com
Q. DO YOU OFFER MEMO/LOANS FOR DESIGNERS?
A. No.